Q. How does “Local Pickup” work?
A. We will hold your order here at the store for you to pick up or we can bring it to your vehicle.
Q. Do you gift wrap?
A. Yes. Instore gift wrapping is complimentary. Pay per bundle online.
Q. When will my order ship?
A. Orders ship in 1-3 days.
Q. Do you offer RUSH processing?
A. Yes. For an additional cost of $6.99 we will process your order and ship it within 24 hours. Contact us to authorize the addition fee. You have the option to select USPS Express Priority Mail (1-2 days).
Q. How fast can I get my order?
A. We offer USPS Priority 1-3 day service depending on your zone. We also offer USPS Priority Express 1-2 day service. We may ship cetain large box orders via UPS in order to meet our shipping quote. Next day air with Saturday delivery is available upon request. Please call us for a quote.
Q. When will I get my package if I order with Rush processing and next day air?
A. If your order arrives before 2:00 P.M. you will get it the next day. If your order ships on a Friday, you will get it on a Monday. You can always call us and we may be able to find a shipping solution that works for your needs.
Q. How do I get a shipping quote?
A. Add your items to your basket, go to the basket contents and then click the link for a shipping quote.
Q. Do you offer international shipping?
A. Yes. Just add your items to your basket, go to the basket contents and get a shipping quote. Please be advised that your destination country may add a tariff to your order. It is your responsibility to be aware of the additional cost as you are responsible to pay it. Additionally, some items may be banned from importation. For example, you can not have shoes shipped to Italy. It is your responsibility to avoid ordering banned items, since they will be confiscated at your expense.
Q. Where do you ship from?
A. We ship from Boston, Massachusetts.
Q. Why use PayPal?
A. Most international credit cards, except for Canada, are declined when we process your order right here in Sudbury Massachusetts. Your issuing bank suspects international credit card fraud and the card is declined. If you use PayPal, you don’t need an account with them, you are not charged a fee, and you will know right away if your credit card was approved. That sounds to me like a good idea!